Refund policy

Thank you for supporting Designs by Leaf. We want you to love your purchase. If for any reason you are not fully satisfied, we’re here to help.

14-Day Return Window

You may request a return or refund within 14 days of receiving your item.

To be eligible for a return, the item must be:

  • In its original condition

  • Unused and unwashed

  • Free of damage not caused during shipping

  • In its original packaging (if applicable)

Non-Returnable Items

Because many of Leaf’s pieces are custom or one-of-one artworks, the following items cannot be returned unless they arrive damaged or defective:

  • Custom artwork or made-to-order custom pieces

  • One-of-one, hand-painted items

  • Items marked “Final Sale”

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours with photos of:

  • The item

  • The packaging

  • The shipping label

We will replace the item (if available) or issue a full refund.

Refunds

Once your return is received and inspected, you will be notified of approval.
Approved refunds will be issued back to your original method of payment.
Please allow 5–10 business days for your bank or card provider to complete the refund process.

Return Shipping

Customers are responsible for the cost of return shipping unless the item arrived damaged or we made an error.

How to Start a Return

To begin your return or refund request, please submit the contact form on our website.
Include:

  • Your order number

  • The item you wish to return

  • A brief description of the issue or reason for return

Our team will review your request and follow up with the next steps.